This could be for one of two reasons.

  1. The emails may be in your spam folder. Please check all email folders thoroughly before emailing us!
  2. You may have entered an incorrect email address at the billing page, where the receipt and account email are sent to.

If you think you may have done #2, or are unsure of why this would be happening, please raise a support ticket by emailing support@townsville2016.com.au or submit a Support Ticket.